When your shipment has a deadline, the speed of the first reply matters as much as the speed of the truck. This page tells you exactly how to reach Star Shipping Global, which channel gets the fastest answer, and what to include in your message so we can quote in one exchange instead of five. Most enquiries sent during working hours get a response within the hour.
What is the quickest way to reach us?
WhatsApp, without question. Message +971 58 936 0016 and you are talking to a coordinator who can price shipments, not a bot or a call-back queue. You can send photos of your cargo, a voice note describing the job, or a screenshot of the address — whatever is fastest for you is workable for us.
The quote form further down this page works just as well if you prefer email-style contact, and it feeds the same team. Choose the form when you have full details ready; choose WhatsApp when you want a conversation.
What should your first message include?
An enquiry we can quote immediately contains five things. Missing any of them means a follow-up question, and every follow-up adds time you may not have before a cut-off.
- What the goods are — be specific: "car spare parts, 4 cartons" beats "some boxes"
- Approximate weight and dimensions, or photos we can judge from
- Pickup address in the UAE, with area or emirate
- Delivery address, including the city and district in Saudi Arabia or the GCC
- Your deadline — the date the receiver genuinely needs the goods
Practical tip: lead with your deadline if you have one. A message that opens "must be in Riyadh by the 15th" gets routed and prioritised differently from a general price enquiry — we plan backwards from your date.
How fast can a shipment actually move after you contact us?
On a normal working day the sequence looks like this: enquiry answered within the hour, quote agreed, pickup often available the next working day, and road cargo delivered across the GCC within 3–7 working days of dispatch. If you contact us early in the day with documents ready, collection can sometimes happen the same afternoon.
For genuinely urgent freight — a stopped production line, exhibition cargo, a contractual penalty looming — say so upfront. We will lay out the express options, whether that is a dedicated vehicle leaving immediately or an air movement, with honest arrival estimates rather than optimistic ones.
| Enquiry type | Best channel | What to attach |
|---|---|---|
| Standard quote | WhatsApp or form below | Cargo details, both addresses |
| Urgent / deadline shipment | WhatsApp, marked "urgent" | Deadline date, cargo photos |
| Business / recurring cargo | WhatsApp, mention volumes | Sample invoice or packing list |
| Shipment already in transit | WhatsApp your job number | Nothing else needed |
When are we available?
Coordinators cover WhatsApp through the working week and reduced hours on weekends, and messages sent overnight are answered first thing the next morning. Pickup crews operate across all seven emirates, with weekend collection slots available for households and businesses that cannot break away on weekdays.
Around public holidays such as Eid, trailer departures and customs working hours change. If your shipment brushes against a holiday period, contact us a few days earlier than you otherwise would — we will tell you the last realistic dispatch date to hit your deadline.
One thread, start to finish
The WhatsApp conversation you open today is the same one where you receive your delivery confirmation.
Deadline-first planning
Tell us the arrival date and we plan the mode, cut-off, and pickup backwards from it.
Real coordinators
Questions about documents, restricted items, or receiver duties are answered by people who clear cargo daily.
Already a customer with a shipment moving?
Message the same number with your job number and you will get a live status — where the trailer is, whether it has crossed at Al Batha, and the expected delivery window. Your receiver in Saudi Arabia can also be given the contact so delivery-day coordination happens directly, in Arabic or English as they prefer.
Get an answer today, not this week
Send your cargo details now and a coordinator will come back with a price and a pickup slot — usually within the hour on working days.
Send us your enquiry
Frequently asked questions
How do insurance and declared value work when I book?
State the honest value of your goods in the enquiry and we quote transit cover alongside the freight price. The declared value is what any claim settles against, so undervaluing saves pennies and risks the lot. Cover confirmation arrives with your booking summary before pickup.
What will my receiver need to do at the other end?
Include their full name and a phone number that answers — that is the single most important detail in your enquiry. We call them ahead of delivery; individuals may need an ID copy, and business consignees may need import registration details or duty payment, all of which we explain to them directly.
I'm shipping something fragile or valuable. What should I mention?
Say so in the first message and attach a photo. Glass, artwork, electronics, and antiques change how we pack, load, and insure, and flagging them early means the pickup crew arrives with crating materials rather than discovering the problem at your door and rescheduling.
What information do you need to give an accurate price?
Goods description, weight or dimensions, both addresses, and your timing. Price on this corridor is driven by volume, mode, packing scope, and destination city — with those four details we can quote firmly in one reply instead of estimating wide and correcting later.
Where can you collect from?
Anywhere in the UAE: all Dubai districts, Sharjah, Ajman, Abu Dhabi, and the northern emirates, covering homes, offices, warehouses, and free zones. Mention the emirate and area in your enquiry so we assign the right crew and quote pickup accurately the first time.