This privacy policy explains what personal information Star Shipping Global gathers when you browse our website, request a quotation, or book a shipment, and how that information is used, stored, and protected. We keep data collection to what a freight booking genuinely requires, and we never sell customer information. Questions are welcome at any time via WhatsApp or our contact page.
1. Information we collect
When you submit an enquiry or booking, we ask for the details needed to arrange transport: your name, phone or WhatsApp number, email address, pickup location, destination, and a description of the cargo. For shipments that require customs clearance, we may additionally need copies of commercial invoices, packing lists, identity documents, or trade licences, because border authorities require them.
Our website also records limited technical data automatically — browser type, device category, approximate region, and the pages you visit. This telemetry is aggregated and used only to understand how the site performs and where visitors encounter problems.
2. How your information is used
Personal data serves four purposes: preparing and sending your quotation, executing the shipment you booked (including sharing consignee details with drivers, border agents, and delivery partners), meeting legal obligations such as customs declarations, and contacting you with status updates about your own consignment.
The following table summarises the main data categories and why each one is held:
| Data category | Purpose | Typical retention |
|---|---|---|
| Contact details (name, phone, email) | Quotations, booking confirmation, delivery updates | Duration of the enquiry plus our accounting cycle |
| Shipment documents (invoice, packing list, ID) | Customs declarations and regulatory compliance | As required by UAE and destination-country law |
| Payment references | Invoicing and reconciliation | Statutory financial record-keeping periods |
| Website analytics | Site performance and improvement | Aggregated; not tied to your identity |
3. Who we share data with
Freight is a chain, and some sharing is unavoidable for delivery to happen. We disclose only what each party needs to perform its role:
- Drivers and transport subcontractors receive consignee name, address, and phone number for delivery
- Customs brokers and border authorities receive the documents the law requires for clearance
- Destination delivery partners in other GCC countries receive handover details for the final leg
- Payment processors receive transaction data needed to settle your invoice
- Government bodies receive information where a valid legal demand obliges us to provide it
We do not sell, rent, or trade personal information to advertisers or data brokers, and we do not use your shipment details for any purpose unrelated to your cargo.
4. Cookies and messaging
The site uses essential cookies to keep forms working and basic analytics cookies to count visits. You can block cookies in your browser settings; the site will still function, though some conveniences may be lost. If you contact us on WhatsApp (+971 58 936 0016), your messages are handled under WhatsApp's own terms in addition to this policy — we use that channel for quotes and shipment updates, not marketing broadcasts, unless you ask to receive them.
5. How we protect your information
Access to customer records is limited to staff who handle bookings and accounts. Shipment documents are stored on access-controlled systems, and paper copies used for border formalities are disposed of securely once retention obligations end. No online system is immune to risk, but we review our practices regularly and correct weaknesses when we find them.
A note on documents: only send us the paperwork we request for your specific shipment. If a document contains information we do not need — for example, unrelated pages of a passport scan — you may redact it, provided the legally required fields remain readable.
6. Your rights and choices
You may ask us at any time what personal information we hold about you, request a correction, or ask for deletion of data we are not legally required to keep. Customs and financial records must be retained for the periods UAE regulations specify, but anything outside those obligations can be removed on request. To exercise any of these rights, contact us through the form below or by WhatsApp, and we will respond within a reasonable timeframe.
If we change this policy, the updated version will be published on this page. Material changes that affect how your existing data is handled will be flagged clearly at the top of the policy.
Questions about your data or your shipment?
Reach our team directly — we will explain exactly what information a booking needs and why.